Oyen33 is committed to protecting the privacy and security of every user's personal information. This Privacy Policy explains in detail how we collect, use, store, and protect your data in accordance with Malaysian law.
We believe privacy is not merely a legal requirement — it is a fundamental right of every user. Here are the core pillars of oyen33's privacy commitment.
All personal data transmitted through the oyen33 platform is protected with 256-bit SSL encryption. Sensitive information such as passwords is stored in hashed form and cannot be read by anyone, including our staff.
Oyen33 will never sell, rent, or disclose your personal information to any third party for commercial purposes. Your data is used solely to operate the services you use.
The identity verification (KYC) process at oyen33 is handled through a certified system. Identity documents you upload are stored in a protected environment and accessed only by authorised compliance personnel.
You have the right to access, correct, transfer, or delete your personal data at any time. Privacy settings are available in your account and can be updated according to your own preferences.
The oyen33 security system continuously monitors for any unauthorised access attempts or suspicious activity. Any intrusion will be detected and addressed promptly to protect user data.
The oyen33 Privacy Policy is fully drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of data management complies with applicable legal provisions.
Oyen33 collects various types of information from users to enable us to provide a secure, seamless, and personalised service. Data collection is carried out transparently and only for the purposes stated in this Privacy Policy.
The following are the main categories of information we collect when you use the oyen33 platform:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity | Full name, IC number, date of birth, gender | Account registration, KYC |
| Contact | Email address, phone number, residential address | Registration, account profile |
| Financial | Payment methods, transaction history, account balance | Deposits, withdrawals, transactions |
| Technical | IP address, device type, web browser, operating system | Automated logs, cookies |
| Behavioural | Games played, session duration, preferences | Activity on the platform |
| Communications | Support chat logs, complaints, feedback | Customer support interactions |
We only collect information that is strictly necessary for specific purposes. oyen33 does not collect data beyond what is required to operate the service, in line with the data minimisation principle under PDPA 2010.
Every piece of information we collect from you is used for legitimate, clearly stated purposes. oyen33 does not use user data for purposes unrelated to the provision of this platform's services.
The primary purposes for which your personal data is used are as follows:
You may withdraw your consent to the use of data for marketing purposes at any time through your account settings. Withdrawing consent will not affect the core services you receive.
Oyen33 does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with trusted parties in order to operate oyen33's services effectively.
The parties who may receive your data are as follows, for clearly defined and limited purposes:
All third parties we work with are bound by strict data protection agreements. They may only use your data for agreed purposes and must comply with the security standards set by oyen33.
Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is oyen33's highest priority. We continually invest in the latest security infrastructure and practices to ensure your data remains protected at all times.
The technical and organisational security measures we employ include:
While oyen33 employs best-in-class security measures, no system is entirely perfect. If you suspect your account has been compromised, please contact our support team immediately via live chat within the platform.
Oyen33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. We do not store data longer than necessary.
The general guidelines for data retention periods are as follows:
Once the retention period expires or the data is no longer needed, oyen33 will securely delete or anonymise it using methods that comply with industry information security standards.
Oyen33 uses cookies and similar tracking technologies to enhance your experience on this platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and provide a better experience.
There are four types of cookies used by oyen33:
You can manage your cookie settings through your web browser or the privacy settings in your oyen33 account. Please note that disabling certain cookies may affect the functionality of parts of the platform.
In addition to cookies, oyen33 uses technologies such as web pixels, server logs, and session trackers for diagnostic and security purposes. All data collected through these technologies is processed in accordance with this Privacy Policy.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal information held by oyen33. We fully respect these rights and provide mechanisms for you to exercise them.
You have the right to obtain a copy of the personal data we hold about you. Requests can be made through the account portal.
If your data is inaccurate or outdated, you have the right to request a correction through your account profile section.
You may request deletion of your data under certain circumstances, subject to our legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another provider.
In certain situations, you may ask us to restrict how we use your data while a dispute is being resolved.
To exercise any of the above rights, contact our privacy team via live chat within the oyen33 platform or by email at [email protected]. We will process your request within 30 business days.
In the context of global online gaming platform operations, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. This occurs primarily when we use cloud infrastructure services or work with international game providers.
Oyen33 ensures that any cross-border data transfers are carried out with adequate safeguards, including:
Your financial data and KYC documents are stored on servers located in the Asia Pacific region, which maintain strict data protection laws. oyen33 does not transfer sensitive data to countries lacking adequate privacy protections.
The oyen33 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an oyen33 account should contact us immediately.
Oyen33 employs a comprehensive age verification system during the registration process. All new accounts are required to pass an age check using a valid identity document before any financial transactions are permitted.
Oyen33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We will notify you of any significant changes through the following means:
Your continued use of the oyen33 platform after a revised Privacy Policy is published will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and stop using our services.
We recommend reviewing this Privacy Policy periodically — at least every three months — to stay informed about how we manage your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how oyen33 handles your personal data, our privacy team is ready to assist you.
You can reach us through the following methods:
For formal complaints regarding personal data protection that cannot be resolved by our team, you may refer to the Department of Personal Data Protection Malaysia (JPDP), the regulatory body under the Ministry of Communications and Digital Malaysia.
The oyen33 privacy team is committed to resolving every request and complaint fairly, transparently, and within a reasonable timeframe. Your satisfaction and trust are our priority.